Helpdesk and asset management (80%):
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Monitoring and maintaining all the software, hardware, and other IT equipment.
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Respond to IT ticket requests from employees and resolve issues efficiently.
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Diagnose and troubleshoot hardware, software, and network problems.
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Install, configure, and maintain computer hardware, peripherals, and software applications.
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Assist with the setup and configuration of new workstations and laptops.
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Ensure the proper functioning of printers, scanners, and other office equipment.
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In charge of installing workstations, loading all required software, and supporting the new employee to use their account and PC on their first day in the company.
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Update Monthly IT Reports and labeling, and manage IT assets.
Administration (20%):
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Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.
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Assist in maintaining and upgrading servers, routers, switches, and other network equipment.
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Collaborate with the IT team to implement and maintain IT policies, procedures, and security protocols.
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Build an internal wiki with technical documentation, manuals, and IT policies.
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- Major: IT or related degrees.
- At least 1 years of experience in a similar position.
- Good at Windows OS, Office, and troubleshooting skills.
- Having CCNA/MCSA is an advantage.
- Fair English communication skills in speaking.
- Communication & problem-solving skills, firm persuasion.
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- Working time is only 5 days/week (from Monday to Friday).
- Attractive salary.
- 13th-month salary, annual salary increase, year-end bonus according to annual performance evaluation.
- Company car when working outside the company.
- Allowance for lunch; phone and computer are provided.
- Teambuilding level 5-star; company sponsored when traveling, sports activities, picnic in groups.
- Happy Hour, New Year Party, Lucky Draw, Christmas party, Birthday, watching movies and other entertainment activities.
- Besides the statutory insurance, all employees have 24/24 accident and health insurance.
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